Vehicle Diagnostic Technician

Vehicle Sales Enquiry Specialist Prestige Car Specialist Garage - Bexleyheath area Hours: Monday to Friday 9am to 6pm - No Weekends! £35k Per Annum About the Employer: Our client, a well-respected prestige car specialist based in the Bexleyheath area, is renowned for providing exceptional service and expertise in high-end vehicles. With a commitment to excellence, they are seeking a Vehicle Sales Enquiry Specialist to join their dynamic team and be the first point of contact for their valued customers. The Role: As a Vehicle Sales Enquiry Specialist, you will manage all sales enquiries received through various channels, including telephone, email, live chat, online platforms, and event marketing. With strong communication and active listening skills, you will assist customers in identifying the ideal vehicle to suit their needs and lifestyle. You will work closely with the Sales team to follow up on each enquiry, aiming to successfully transition leads from initial contact to completed sales. Key Responsibilities: Handle incoming calls and promptly address all customer enquiries, proactively identifying their needs, building rapport, and providing detailed and accurate information related to their queries. Maintain an in-depth knowledge of the used vehicle inventory, including specifications and aftersales services, to confidently and effectively engage with current and prospective customers about available vehicles and offerings. Respond to digital enquiries within the designated one-hour timeframe. Provide tailored Hire Purchase (HP) and Personal Contract Purchase (PCP) quotes when appropriate. Ensure all relevant systems and platforms are updated with comprehensive and accurate notes. Coordinate with the appropriate manager to allocate new enquiries to the relevant Sales Executive. Deliver exceptional customer service, exceeding customer expectations and addressing their requirements with care and professionalism. Schedule and manage customer appointments, including arranging and organising test drives to enhance the buying experience. Leverage available tools, such as video content, online platforms, and specific web links, to engage prospects and encourage progression through the sales process. What We’re Looking For: Strong verbal and written communication skills, with a proven track record of delivering exceptional customer service. Ability to stay informed on complex information, paired with demonstrated sales expertise and strong analytical and problem-solving abilities. Detail-oriented and process-driven, with excellent administrative and IT proficiency. Solid experience in customer service and administrative roles, ideally involving telephone interactions and appointment scheduling. What’s On Offer: Competitive salary with performance-based bonuses. The opportunity to work with a prestigious and exciting range of vehicles. A supportive and professional working environment with career progression opportunities. Comprehensive training to ensure your success in the role. Employee benefits package, including staff discounts, staff referral scheme, company pension, and 22 days holiday plus bank holidays. How to Apply: If you’re enthusiastic about prestige cars, excel in customer engagement, and have the drive to achieve sales success, we’d love to hear from you! Full vacancy details for this Vehicle Sales Enquiry Specialist role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Automotive Workshop Manager Required Reputable Independent Business Based in Medway, Kent £45k Basic Salary + Monthly Profit Share Bonus (£55k+ OTE) Hours: Monday to Friday 8am to 5pm - Occasional Saturday Required Our client is a highly respected independent garage located in Medway, Kent, renowned for providing top-notch automotive services and repairs. With a strong reputation for quality, reliability, and customer satisfaction, they are now seeking an experienced and motivated Workshop Manager to lead their skilled team. The Role: As Workshop Manager, you will oversee the day-to-day operations of the garage, ensuring that all work is carried out efficiently, to the highest standards, and in line with customer expectations. Your role will involve managing a team of skilled technicians, maintaining an organized and productive workshop, and delivering excellent customer service. Key Responsibilities: Supervise and manage the workshop team to ensure smooth workflow and productivity. Allocate jobs efficiently to technicians, prioritizing tasks to meet deadlines. Uphold quality control and ensure all work meets high standards. Monitor workshop performance, achieving KPIs for efficiency and customer satisfaction. Manage stock, tools, and equipment, ensuring they are available and in good condition. Ensure compliance with health and safety standards within the workshop. Liaise with customers as needed, providing updates and managing expectations. What We’re Looking For: Proven experience in a similar role within the automotive industry, ideally in a garage or workshop environment. Excellent technical knowledge of vehicle repairs and maintenance procedures. Strong leadership and team management skills, with the ability to inspire and motivate. Exceptional organizational and time management abilities. Strong communication skills, with a customer-focused approach. A relevant qualification in automotive technology or equivalent experience (desirable). What’s On Offer: A competitive salary, reflective of your skills and experience. The opportunity to lead a highly skilled and dedicated team in a supportive environment. A chance to work with a respected independent garage known for its quality and customer service. Ongoing training and development opportunities to support your career progression. Full vacancy details for this Automotive Workshop Manager role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Company Type: Main Dealer Salary Details: £28-31k Basic Salary + Bonus (£37k+ OTE) Working Hours: Monday to Friday 8am - 6pm No Weekends! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, automotive environment? If so, we have an exciting opportunity for a Service Advisor to join our dedicated team at our main dealership in Canterbury. About the Role: As a Service Advisor, you will be the key point of contact for our customers throughout their service experience. You’ll ensure every customer receives professional, friendly, and efficient service while supporting the service department to achieve its performance targets. Job Summary: Act as the first point of contact for customers requiring vehicle servicing or repairs Provide a warm and professional welcome to all visitors and assist with their service-related inquiries Effectively schedule service appointments and manage the service team's workload Communicate service updates and recommendations clearly to customers Ensure accurate and timely completion of all service-related documentation and invoicing Assist in resolving customer concerns and complaints with empathy and professionalism Collaborate with the service team to maintain a clean and organized service department Essential: Prior experience as a Service Advisor within a car dealership or automotive environment Strong communication and interpersonal skills with a customer-focused approach Excellent organizational abilities and the capability to multitask effectively Proficiency in using dealership management systems and related software Ability to remain calm and composed under pressure while delivering high-quality service A commitment to upholding professional standards and ethical business practices Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Based in Maidstone, Kent £36-40k Basic Salary + Individual Productivity Bonus + Overtime Monday to Friday Day Shift + 1 in 3 Saturday Morning Rota Ideally looking for candidates from an independent background that have experience with a variety of makes and models Full main dealer training programme About Us: Monday Matters Recruitment is thrilled to be working with a reputable Car Dealership in Maidstone, Kent. We are seeking a dedicated Vehicle Service Technician to join our client's dynamic team, providing an exciting opportunity to grow and excel in a thriving environment. This permanent role offers a competitive salary package, full main dealer training programme, and opportunities for professional development. Key Responsibilities: Conducting routine maintenance and servicing of vehicles. Performing vehicle inspections and adhering to safety standards. Utilizing diagnostic equipment to enhance vehicle performance. Collaborating with the service and parts teams to ensure timely delivery and quality service. Skills & Experience Required: Proven experience as a Vehicle Technician, with a focus on cars or light commercial vehicles. Adept at diagnosing and resolving vehicle issues efficiently and accurately. Familiarity with using diagnostic tools and equipment. Strong teamwork and communication skills to collaborate effectively with colleagues. Adherence to health and safety regulations and attention to detail. NVQ Level 2 or equivalent qualifications Are you passionate about delivering high-quality vehicle service and maintenance? Do you thrive in a fast-paced, customer-focused environment? If you are a skilled Vehicle Technician seeking an exciting opportunity in Maidstone, Kent, we want to hear from you! Full vacancy details for this Vehicle Service Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!