Monday Matters

Established Main Dealer Based in Tunbridge Wells, Kent Salary Details: Circa £30-32k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30/6pm - No Weekends! At Monday Matters Recruitment, we take pride in connecting talented professionals with reputable brands in the automotive industry. Our client, a well-established and reputable car dealership located in Tunbridge Wells, Kent, is seeking a dedicated Automotive Service Advisor to join their dynamic team. This company values excellent customer service, professionalism, and industry expertise, offering a supportive environment where you can thrive and develop your career. As a Service Advisor, you will be the vital link between customers and the workshop team, ensuring a smooth and efficient service process. Your role is key in maintaining high customer satisfaction levels through expert advice, transparent communication, and professional service delivery. The ideal candidate will bring experience, enthusiasm, and a friendly approach, helping to uphold the dealership's excellent reputation. Key Responsibilities: Greeting customers promptly and courteously, understanding their vehicle needs and concerns. Adsorbing vehicle issues, providing clear explanations, and offering suitable service options. Booking appointments and managing workshop schedules efficiently. Preparing service plans, estimates, and billing details accurately and transparently. Ensuring all work is completed within agreed timescales and to a high standard. Maintaining detailed and up-to-date customer records and vehicle history. Building long-term customer relationships through excellent communication and service follow-up. Skills & Experience Required: Proven experience as a Service Advisor within a car dealership or automotive environment. Excellent communication and interpersonal skills, with a customer-focused approach. Strong organisational skills with the ability to multitask and prioritise effectively. Knowledge of automotive systems, services, and repair procedures is advantageous. Proficiency in dealership management software and Microsoft Office suite. Professional appearance and a positive attitude, committed to delivering quality service. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Based in Maidstone, Kent £36-40k Basic Salary + Individual Productivity Bonus + Overtime Monday to Friday Day Shift + 1 in 3 Saturday Morning Rota Full main dealer training programme About Us: Monday Matters Recruitment is thrilled to be working with a reputable Car Dealership in Maidstone, Kent. We are seeking a dedicated Vehicle Technician to join our client's dynamic team, providing an exciting opportunity to grow and excel in a thriving environment. This permanent role offers a competitive salary package, full main dealer training programme, and opportunities for professional development. Key Responsibilities: Conducting routine maintenance and servicing of vehicles. Performing vehicle inspections and adhering to safety standards. Utilizing diagnostic equipment to enhance vehicle performance. Collaborating with the service and parts teams to ensure timely delivery and quality service. Skills & Experience Required: Proven experience as a Vehicle Technician, with a focus on cars or light commercial vehicles. Adept at diagnosing and resolving vehicle issues efficiently and accurately. Familiarity with using diagnostic tools and equipment. Strong teamwork and communication skills to collaborate effectively with colleagues. Adherence to health and safety regulations and attention to detail. NVQ Level 2 or equivalent qualifications Are you passionate about delivering high-quality vehicle service and maintenance? Do you thrive in a fast-paced, customer-focused environment? If you are a skilled Vehicle Technician seeking an exciting opportunity in Maidstone, Kent, we want to hear from you! Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Main Dealer based in Maidstone Circa £32k Basic Salary + Bonus Hours: Monday to Friday 7.30am to 5.30pm + 1 in 3 Saturday Morning Rota Well established family-owned dealer group with a fantastic reputation across Kent Monday Matters Recruitment is proud to partner with a well-established main dealership in Maidstone, Kent, as they seek to expand their team with a talented Service Advisor. Our client is committed to providing exceptional customer service and a quality automotive experience. As a Service Advisor, you will play a crucial role in facilitating communication between customers and the service department, ensuring that all service requests are handled efficiently and professionally. Service Advisor Responsibilities: Act as the primary point of contact for customers, providing them with expert advice and guidance on service options. Receive and manage customer service requests from initial contact through to completion. Schedule service appointments and manage the workflow in the service department. Update customers on the status of their vehicles and any recommended service work. Prepare and present estimates for service work, ensuring transparency and clarity for customers. Handle customer inquiries and resolve any concerns, fostering a positive customer experience. Collaborate closely with technicians and service team members to ensure timely and accurate service delivery. Maintain accurate records of customer interactions and service work performed in the dealership's system. Skills & Experience Required: Proven experience as a Service Advisor in the automotive industry. Strong understanding of vehicle service processes and requirements. Excellent communication and interpersonal skills, with a customer-focused approach. Ability to manage multiple tasks efficiently in a fast-paced environment. Exceptional organizational skills and attention to detail. Proficient in using service management systems and Microsoft Office suite. A valid driving license is preferred. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.