Monday Matters

Established Main Dealer Based in the Maidstone area Circa £42k Basic Salary (£65k Per Annum) No weekends, excellent company benefits, company car & supportive management Our client, a reputable and forward-thinking main dealer based in the Maidstone area, is seeking to appoint an Aftersales Manager to join the team. This is an excellent opportunity for an experienced Service/ Aftersales Manager to join a forward-thinking dealer group. You will oversee the Service and Parts departments, ensuring efficient operations, high customer satisfaction and strong financial performance. The role involves leading a motivated team, driving process improvements, and maintaining compliance with manufacturer and company standards. Key Responsibilities: Oversee and manage the entire aftersales process to ensure high-quality customer service and efficient operations. Lead, motivate, and develop the aftersales team to meet and exceed service targets. Establish and maintain strong relationships with customers, ensuring their needs are understood and addressed promptly. Monitor key performance indicators and implement strategies for continuous improvement. Collaborate with other departments to ensure smooth coordination and communication across the business. Manage aftersales budgets, forecasts, and reporting to support business objectives. Handle escalations and resolve complex customer issues effectively and professionally. Maintain up-to-date knowledge of industry trends and best practices to enhance service delivery. Skills & Experience Required: Excellent leadership and team management skills. Strong customer service orientation and ability to build lasting client relationships. Exceptional organisational and problem-solving abilities. Good understanding of KPIs and ability to utilise data to improve service performance. Effective communication skills, both written and verbal. Knowledge of the automotive or relevant service industry is highly desirable. Full vacancy details for this automotive Aftersales Manager role in Maidstone, Kent are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Established Family Run Premium Dealership Based in the Norwich Area Circa £32,500K Basic Salary + Bonus £40,000+ Working Hours: Monday to Friday 8am - 6PM with Saturday Mornings on a rota Premium Facilities At Monday Matters Recruitment, we take pride in connecting talented professionals with reputable brands in the automotive industry. Our client, a well-established and reputable car dealership located in Norwich is seeking a dedicated Automotive Service Advisor to join their dynamic team. This company values excellent customer service, professionalism, and industry expertise, offering a supportive environment where you can thrive and develop your career. As a Service Advisor, you will be the vital link between customers and the workshop team, ensuring a smooth and efficient service process. Your role is key in maintaining high customer satisfaction levels through expert advice, transparent communication, and professional service delivery. The ideal candidate will bring experience, enthusiasm, and a friendly approach, helping to uphold the dealership's excellent reputation. Key Responsibilities: Greeting customers promptly and courteously, understanding their vehicle needs and concerns. Adsorbing vehicle issues, providing clear explanations, and offering suitable service options. Booking appointments and managing workshop schedules efficiently. Preparing service plans, estimates, and billing details accurately and transparently. Ensuring all work is completed within agreed timescales and to a high standard. Maintaining detailed and up-to-date customer records and vehicle history. Building long-term customer relationships through excellent communication and service follow-up. Skills & Experience Required: Proven experience as a Service Advisor within a car dealership or automotive environment. Excellent communication and interpersonal skills, with a customer-focused approach. Strong organisational skills with the ability to multitask and prioritise effectively. Knowledge of automotive systems, services, and repair procedures is advantageous. Proficiency in dealership management software and Microsoft Office suite. Professional appearance and a positive attitude, committed to delivering quality service. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.

Well Established Independent Garage Based in Welling, SE London area Circa £48k Basic Salary Hours: Monday to Friday 8am to 5.30pm - No Weekends! Fantastic company with a stable team Our client, a well-established independent garage located in Welling area, is on the lookout for a skilled Vehicle Technician to strengthen their dedicated team. With a commitment to delivering high-quality automotive services, this garage has built a reputation for excellence in vehicle maintenance and repair. Key Responsibilities: Conduct diagnostic assessments and perform repairs on a variety of vehicles. Carry out routine servicing and maintenance to ensure vehicle safety and reliability. Maintain accurate records of work completed and parts used. Collaborate effectively with colleagues to provide exceptional service to customers. Stay updated with the latest automotive technologies and repair techniques. Assist in training and mentoring junior technicians as needed. Skills & Experience Required: Proven experience as a Vehicle Technician, preferably within an independent garage setting. Strong understanding of mechanical and electrical systems in vehicles. Ability to diagnose and repair faults efficiently. Excellent problem-solving skills and attention to detail. Strong communication skills and a customer-focused attitude. An NVQ or equivalent qualification in Vehicle Maintenance and Repair is essential. Full UK driving license. Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!