Monday Matters

Established Main Dealer Based in Gravesend, Kent Circa £30k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! Fantastic company with a great reputation Monday Matters Recruitment is delighted to partner with a well-established Main Car Dealership based in Gravesend, Kent, to find a dedicated and customer-focused Service Advisor. This company prides itself on offering exceptional service and maintaining strong relationships with clients, ensuring repeat business and high customer satisfaction. As a pivotal part of their team, the Service Advisor will play a crucial role in delivering a seamless service experience, managing customer expectations, and coordinating between clients and the workshop team. We are seeking a professional who understands the importance of providing an empathetic, efficient, and solutions-oriented approach to meet the needs of each customer. Job Benefits: Full manufacturer training programme, competitive basic salary, lucrative bonus package, established motor group with sites across the area which offer fantastic career progression opportunities. Key Responsibilities: Greeting customers and establishing a professional, welcoming environment Advising customers on vehicle repairs, maintenance, and service options Producing accurate and detailed work orders and service invoices Scheduling appointments and managing the workflow within the service department Communicating effectively with technicians regarding vehicle status and customer needs Ensuring high levels of customer satisfaction through attentive service and follow-up Upselling appropriate services and additional repairs where suitable Maintaining accurate records of customer interactions and vehicle histories Skills & Experience Required: Excellent communication and interpersonal skills Strong organisational and time management abilities Knowledge of automotive repair processes and terminology Ability to handle customer queries with professionalism and empathy Proficiency with dealership management systems and Microsoft Office suite Focus on delivering outstanding customer service and building lasting relationships Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Main Dealer based in Maidstone Circa £34k Basic Salary + Bonus Hours: Monday to Friday 8am to 6pm + 1 in 3 Saturday Morning Rota Well established family-owned dealer group with a fantastic reputation across Kent Monday Matters Recruitment is proud to partner with a well-established main dealership in Maidstone, Kent, as they seek to expand their team with a talented Service Advisor. Our client is committed to providing exceptional customer service and a quality automotive experience. As a Service Advisor, you will play a crucial role in facilitating communication between customers and the service department, ensuring that all service requests are handled efficiently and professionally. Service Advisor Responsibilities: Act as the primary point of contact for customers, providing them with expert advice and guidance on service options. Receive and manage customer service requests from initial contact through to completion. Schedule service appointments and manage the workflow in the service department. Update customers on the status of their vehicles and any recommended service work. Prepare and present estimates for service work, ensuring transparency and clarity for customers. Handle customer inquiries and resolve any concerns, fostering a positive customer experience. Collaborate closely with technicians and service team members to ensure timely and accurate service delivery. Maintain accurate records of customer interactions and service work performed in the dealership's system. Skills & Experience Required: Proven experience as a Service Advisor in the automotive industry. Strong understanding of vehicle service processes and requirements. Excellent communication and interpersonal skills, with a customer-focused approach. Ability to manage multiple tasks efficiently in a fast-paced environment. Exceptional organizational skills and attention to detail. Proficient in using service management systems and Microsoft Office suite. A valid driving license is preferred. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.

Main Dealer based in Ashford, Kent Circa £38k Basic Salary + Bonus Monday to Friday 8AM to 5PM - No Weekends Full main dealer training programme Monday Matters Recruitment is proud to partner with a reputable leading car dealership based in Ashford, Kent. Renowned for their commitment to quality, excellent customer service, and fostering a supportive working environment, this dealership offers a fantastic opportunity for talented technicians to develop their careers within a dynamic and professional team. They are currently seeking a Diagnostic Vehicle Technician who is passionate about automotive technology and dedicated to providing exceptional service to their clients. The successful candidate will play a vital role in maintaining and repairing a diverse range of vehicles, ensuring high standards of workmanship and customer satisfaction. This role suits individuals with a solid background in vehicle diagnostics, who thrive in a fast-paced environment and are eager to contribute their expertise to a well-established dealership. Key Responsibilities: Conduct diagnostic tests on vehicles to identify faults accurately and efficiently. Perform repairs and replacements of components as required, adhering to manufacturer guidelines. Use specialised equipment and software to identify issues and verify repairs. Ensure all work complies with health and safety standards and workshop protocols. Maintain detailed service records and documentation of all work carried out. Assist in the ongoing training and development of team members where applicable. Provide excellent customer service by explaining diagnostics and repair work clearly. Skills & Experience Required: Previous experience as a Vehicle Technician, with a focus on diagnostics. Strong knowledge of automotive systems and electronic diagnostics. Proficient in using diagnostic tools, software, and workshop equipment. Excellent problem-solving skills and attention to detail. Full and valid UK driving licence. Excellent communication skills and a professional attitude. Ability to work independently and as part of a team. Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!