Automotive Service Advisor

Automotive Workshop Manager Required Reputable Independent Business Based in Medway, Kent £45k Basic Salary + Monthly Profit Share Bonus (£55k+ OTE) Hours: Monday to Friday 8am to 5pm - Occasional Saturday Required Our client is a highly respected independent garage located in Medway, Kent, renowned for providing top-notch automotive services and repairs. With a strong reputation for quality, reliability, and customer satisfaction, they are now seeking an experienced and motivated Workshop Manager to lead their skilled team. The Role: As Workshop Manager, you will oversee the day-to-day operations of the garage, ensuring that all work is carried out efficiently, to the highest standards, and in line with customer expectations. Your role will involve managing a team of skilled technicians, maintaining an organized and productive workshop, and delivering excellent customer service. Key Responsibilities: Supervise and manage the workshop team to ensure smooth workflow and productivity. Allocate jobs efficiently to technicians, prioritizing tasks to meet deadlines. Uphold quality control and ensure all work meets high standards. Monitor workshop performance, achieving KPIs for efficiency and customer satisfaction. Manage stock, tools, and equipment, ensuring they are available and in good condition. Ensure compliance with health and safety standards within the workshop. Liaise with customers as needed, providing updates and managing expectations. What We’re Looking For: Proven experience in a similar role within the automotive industry, ideally in a garage or workshop environment. Excellent technical knowledge of vehicle repairs and maintenance procedures. Strong leadership and team management skills, with the ability to inspire and motivate. Exceptional organizational and time management abilities. Strong communication skills, with a customer-focused approach. A relevant qualification in automotive technology or equivalent experience (desirable). What’s On Offer: A competitive salary, reflective of your skills and experience. The opportunity to lead a highly skilled and dedicated team in a supportive environment. A chance to work with a respected independent garage known for its quality and customer service. Ongoing training and development opportunities to support your career progression. Full vacancy details for this Automotive Workshop Manager role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Company Type: Main Dealer Salary Details: £28-31k Basic Salary + Bonus (£37k+ OTE) Working Hours: Monday to Friday 8am - 6pm No Weekends! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, automotive environment? If so, we have an exciting opportunity for a Service Advisor to join our dedicated team at our main dealership in Canterbury. About the Role: As a Service Advisor, you will be the key point of contact for our customers throughout their service experience. You’ll ensure every customer receives professional, friendly, and efficient service while supporting the service department to achieve its performance targets. Job Summary: Act as the first point of contact for customers requiring vehicle servicing or repairs Provide a warm and professional welcome to all visitors and assist with their service-related inquiries Effectively schedule service appointments and manage the service team's workload Communicate service updates and recommendations clearly to customers Ensure accurate and timely completion of all service-related documentation and invoicing Assist in resolving customer concerns and complaints with empathy and professionalism Collaborate with the service team to maintain a clean and organized service department Essential: Prior experience as a Service Advisor within a car dealership or automotive environment Strong communication and interpersonal skills with a customer-focused approach Excellent organizational abilities and the capability to multitask effectively Proficiency in using dealership management systems and related software Ability to remain calm and composed under pressure while delivering high-quality service A commitment to upholding professional standards and ethical business practices Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Branch/ Service Manager Required Reputable Independent Business Based in the Bexleyheath area £40k Basic Salary + Monthly Profit Share Bonus Hours: Monday to Friday 8am to 5.30pm – No Weekends Are you a skilled and motivated automotive professional looking for your next challenge? Our client, a highly respected independent garage in Bexleyheath, is seeking an experienced Branch/ Service Manager to lead their team and drive the business to new heights. As the Branch/ Service Manager, you will oversee the daily operations of the service department, ensuring high standards of customer service, productivity, and efficiency. You'll be the linchpin between the workshop, customers, and management, delivering an exceptional service experience while managing a team of talented technicians and support staff. Key Responsibilities: Oversee the daily operations of the service department, ensuring excellent customer service and efficient workflow. Manage and mentor service staff, fostering a productive and motivated team environment. Ensure compliance with safety and quality standards in all service processes. Develop and implement strategies to improve service efficiency and profitability. Handle customer queries and complaints in a professional and timely manner. Monitor and manage departmental budgets, forecasts, and performance metrics. Collaborate with other departments to streamline operations and enhance customer satisfaction. Skills & Experience Required: Proven experience as a Branch/ Service Manager within the automotive industry. Strong leadership skills with the ability to mentor and motivate a team. Exceptional communication and interpersonal skills. In-depth knowledge of automotive service operations and repair processes. Ability to manage budgets and analyse financial data effectively. Problem-solving abilities with a focus on customer service. IT proficient, familiar with automotive service management software. Full vacancy details for this Automotive Branch/ Service Manager role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Based in Maidstone, Kent £36-40k Basic Salary + Individual Productivity Bonus + Overtime Monday to Friday Day Shift + 1 in 3 Saturday Morning Rota Ideally looking for candidates from an independent background that have experience with a variety of makes and models Full main dealer training programme About Us: Monday Matters Recruitment is thrilled to be working with a reputable Car Dealership in Maidstone, Kent. We are seeking a dedicated Vehicle Service Technician to join our client's dynamic team, providing an exciting opportunity to grow and excel in a thriving environment. This permanent role offers a competitive salary package, full main dealer training programme, and opportunities for professional development. Key Responsibilities: Conducting routine maintenance and servicing of vehicles. Performing vehicle inspections and adhering to safety standards. Utilizing diagnostic equipment to enhance vehicle performance. Collaborating with the service and parts teams to ensure timely delivery and quality service. Skills & Experience Required: Proven experience as a Vehicle Technician, with a focus on cars or light commercial vehicles. Adept at diagnosing and resolving vehicle issues efficiently and accurately. Familiarity with using diagnostic tools and equipment. Strong teamwork and communication skills to collaborate effectively with colleagues. Adherence to health and safety regulations and attention to detail. NVQ Level 2 or equivalent qualifications Are you passionate about delivering high-quality vehicle service and maintenance? Do you thrive in a fast-paced, customer-focused environment? If you are a skilled Vehicle Technician seeking an exciting opportunity in Maidstone, Kent, we want to hear from you! Full vacancy details for this Vehicle Service Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!